I'm getting overstretched with urgent tasks (writing reports, fixing bugs, etc) that are sapping my time away from non-urgent tasks (visioning, system integration, etc). From my perspective all the tasks in question are important, and most are highly specialized (eg, adjusting my own code).
My boss is sympathetic, and gave me the challenge to help her present my work overload in a way that is clear to her superiors.
Are there any good examples of how to go about this? FWIW, I already track my time and tasks thoroughly, but I need to go the next mile to show what the various totals actually mean for my responsibility areas. How can I easily convey the big picture to people who aren't familiar with the details?