I am a founder of a start-up which has been taking shaping in the past year. In this time our team has conducted a substantial amount of research, planning and other work which resulted in a collection of a large amount of information in various shapes and forms (everything from Word documents to videos through Google Docs and PDFs of articles, spreadsheets and diagrams, etc. etc.)
A while ago we have recognised a need for a cohesive knowledge management system to cope with the growing amount of information and to be able to retain the usability of existing information. We had a number of brain-storming and planning sessions on how to try and organise our knowledge and had some initial success. However, we lack conceptual knowledge of established framework or pattern for creating a KM system (if there are such out there).
There are two aspect to this in my opinion:
- Structure and organisation of the KMS
- Process of including all existing knowledge into the newly established KMS
First is pretty self-explanatory while I'll clarify the second. It is fairly easy to follow a process once it is established, e.g. you come across a new article of interest and you "file" it according yo established system. On the other hand, the task of appropriately "filing" thousands of documents from a variety of formats/systems while your overall KM structure is still forming seems like an impossible task.
To summarise (the actual question in two parts):
- Are there established frameworks or patterns for setting up a knowledge management system? (this is not a technology but a conceptual question - I am not interested in software recommendations here)
- Once the framework is chosen, what is the approach to processing thousands of pieces of knowledge in various formats and media into the new system which is efficient, consistent and not deadly painful?
To end: I am aware of this question and believe that this one is substantially different (i.e. conceptual not technical)
P.S. I also think this is a fringe question when it comes to productivity and if somebody can suggest a better SE site for it I'd be happy to relocate :)