Some kind of jobs depend on the presence of customers to do their job. A few examples are inside salesmen, waiters, and so on. My current problem consists in trying to convince the directors against blocking social media usage when they're idle. My argument relies in how easy it is to find alternatives online and how it's not forcing anyone to use their time better.
You'll never finish a list of the things a salesman shouldn't do.
The decision was postponed and I'm now in charge of finding a viable solution to keep the salesmen busy when no customers are attending the store. Calling customers to speak of new products or promotions is something they already do and not enough to fill the idle time.
Activities I thought of so far:
- Context research. Regular challenges to find a solution to a specific problem related to sales in their idle time.
- Training. Printed or online sales training to read/watch.
- Internal Blog. Write something interesting about sales in an internal blog, be it commenting news or sharing a good experience.